FAQs

Frequently Asked Questions

Please note that all trash must be placed at the curb no later than 7:00 a.m. on your scheduled day of pick-up. If trash is not at the curb, it will not be picked up until the following week. If you would like to schedule an off-day pick up please note that there will be an additional fee of $50.00 depending on where or when the off day pick-up is needed. Please contact our office to request this service and get an exact amount of the off-day pick up fee schedule.

WSI observes only 6 Holidays per year, there will be no trash service on the following 6 days each year:

1. New Years Day
2. Memorial Day
3. Independence Day
4. Labor Day
5. Thanksgiving
6. Christmas Day

If the holiday falls on a weekend then it has no effect on the trash pick-up schedule.The schedule is only delayed if your pickup falls on or after the holiday.

For Example: Thanksgiving never affects Monday,Tuesday,or Wednesday pick-up, only Thursday and Friday pick-up will be affected. Thursday pick-up will occur on Friday and Friday pick-up would occur on Saturday.

WSI proudly serves Southern Colorado Springs in Security, Widefield, Fountain, Colorado Center, Stratmoor Valley and Stratmoor Hills. The main zip codes that WSI services are 80911, 80925, 80906 and 80817. To find out if WSI serves your area just call our office at (719) 390-5097 and tell us what street you live on and we will tell you if we provide service to your neighborhood.

Many items are NOT included in your normal services theses items are considered bulk items or construction items. Bulk items are items such as furniture, or appliances, electronics (including TVs, computers, printers, etc), as well as anything that can not be safely canned or bagged in a 32 gallon container. Construction items are items that would have to do with remodeling your home or yard, as well as many other types of home improvement projects. Construction items like wood do not compact well, making them more expensive to dump. If requested in advance, we are able to haul these items off for you at an additional charge ranging from as low as $10 on up, depending on the item as well as if it is necessary to send a different truck than the one that normally picks up your trash.

Sorry, we are unable to haul concrete, dirt, rock or sod. These items can ONLY be hauled if they are in a roll off container. These items are too heavy for regular bags and can destroy expensive equipment if not hauled correctly. If you would like to order a Roll-Off container please click here.

Any kind of liquid, paint, solvent, fertilizer, oil, animal carcass, medical waste, or anything containing Freon.

We are unable to haul electronics (including TVs, computers, and printers) due to state law with landfills.

In order to dispose of these items properly, please contact El Paso County Household Hazardous Waste at (719) 520-7878 with any questions regarding proper disposal of these items at their Hazardous Household Waste Facility.